At Solvenza, we do things differently.
We believe every customer deserves support, clarity, and recognition — especially when taking steps toward financial stability.
Our Rewards Programme is designed to encourage progress, reduce stress, and give you more control over your journey from debt collection to debt resolution.
There’s no pressure, no complex rules — just simple rewards that thank you for staying engaged, keeping us updated, and doing what you can at your own pace.
Every time you take a positive step, you earn points.
Points turn into real reductions on your balance or helpful support options like payment holidays.
You can choose to use your points in different ways
Every month you make a payment, you earn points that reduce your balance.
Life happens — and we understand that. With your earned tokens, you can take:
Use it if something unexpected comes up — no pressure, no penalties
If your situation changes, your plan can change too.
Simply update your income & expenditure and redeem your token.
If you stay engaged for 12 months, you unlock a unique option:
This can reduce your balance significantly. There’s no obligation — and it’s completely your choice.
Here’s a simple example showing how your actions help you progress:
Our programme is built around FCA Consumer Duty, meaning:
We always put your best interests first
Rewards will never pressure you into paying more than you can afford
If you’re facing a period of vulnerability, we pause rewards discussions and focus only on support
You’re always in control — rewards are optional
You’ll be able to see your progress clearly in your Solvenza customer portal, including:
This helps you stay motivated and see how far you’ve come.
If your situation changes — even slightly — please tell us.
We can help with:
You’re never on your own.
Our support team is here
